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COVID-19 Statement: November 2020

COVID-19 Statement: November 2020

With the continued spread of COVID-19, we would like to take the time to reassure you that we are working hard to keep up to date with guidelines and implement any relevant protocols to reduce potential risks. The safety of our customers and our team is our top priority.

Our shops are still open

All of our sites will continue to trade as normal whilst extra safety measures continue to be in place. Please pay close attention to signage outside your local store before entering for both your safety and that of our teams.

Visiting your local shop:

  • We are still open for walk in customers with continuing COVID safe measures in place.

  • Card payment ONLY.

  • Opening times and contact details are listed below.

Phone orders for collection:

  • To place your order via phone, call 01904 430 850 and select your local shop to speak to one of the team - please see the contact information for your local store below.

  • Our team will take your name, contact number and your order before organising a date and time for collection with you.

  • Please note, we may need at least 24 hours to prepare collection orders - please wait until the arranged time and date to collect your order.

  • Pay on collection, we are ONLY accepting card payments.

Mail Order Delivery:

  • To avoid unnecessary travel order online www.spicebox.co.uk.

  • Orders are made fresh and dispatched via DPD.

  • Please note it could be up to 7 working days before dispatch, depending on how busy we are.

  • We are still experiencing high volumes of orders and working with a reduced capacity to ensure a safe working environment so please be patient when placing orders.

  • Please note: Our Mail Order team are only available for enquiries Monday to Friday 8:30am - 5:30pm. Please send all enquiries for the Mail Order team to order@spicebox.co.uk and they will respond to you as quickly as possible. For any urgent enquiries you can call our team at 01904 430850 ext. 201.

Store contact details and opening times:

York

01904 430850 ext. 210

york@spicebox.co.uk

Mon - Sat: 10:00am - 5:30pm

Sun: 11:00am - 4:00pm

Harrogate

01904 430850 Ext 209

harrogate@spicebox.co.uk

Mon - Sat: 10.00am to 5.30pm

Sun: Closed

Sudbury

01904 430850 Ext. 207

sudbury@spicebox.co.uk

Mon - Sat: 9:30am - 5:00pm

Sun: Closed

Leeds

01904 430850 Ext. 213

leeds@spicebox.co.uk

Mon - Sat: 9:30am - 5:00pm

Sun: Closed

Newcastle (Fenwick Food Hall)

01904 430850 Ext. 211

fenwick@spicebox.co.uk

Mon - Sat: 9:00am - 6:00pm

Sun: 11:00am - 5:00pm

Burscough (Booths)

01904 430850 Ext. 216

burscough_booths@spicebox.co.uk

Mon - Sat: 10:00am - 7:00pm

Sun: 10:00am - 4:00pm

Knutsford (Booths)

01904 430850 Ext. 217

knutsford_booths@spicebox.co.uk

Mon, Weds, Thurs, Fri Sat: 10.15am - 6:15pm

Tues & Sun: Closed

Fulwood (Booths)

01904 430850 Ext. 218

fulwood_booths@spicebox.co.uk

Tue, Wed, Thurs, Sat: 10:00am - 5:30pm

Mon, Fri & Sun: Closed

Ilkley (Booths)

ilkley_booths@spicebox.co.uk

01904 430850 Ext. 220

Mon - Sat: 10:00am - 5:30pm

Sun: 10:00am - 4:00pm

Monitoring the ongoing situation

We are monitoring the situation as it progresses and will follow guidance from the government, public health authorities and the World Health Organisation. To keep up to date with any changes at Rafi’s Spicebox, please check our website, connect with us on Facebook, or simply give us a call on 01904 430850.

As a food business, we already have strict hygiene standards in place, and we have continued with the additional cleaning and sanitation procedures to further protect our customers and our team, smaller working teams, distancing in all sites and mandatory face coverings are worn by all team members. Using the most up to date advice, we are also making sure our team is informed and communicating openly with any concerns our customers may have on a day to day basis.

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Thank you for your ongoing support. Small businesses face challenges every day, but the enthusiasm and trust you show keep us moving forward. We wholeheartedly appreciate your patience and understanding whilst we navigate this difficult period.